The future of workplace culture by Chief People Director Mark Shrimpton

The future of workplace culture by Chief People Director Mark Shrimpton

A fearless future is a world where people are treated equally. Where everyone’s view is as important as each other. Regardless of their age, gender, race and ethnicity, faith, class or sexuality or any other personal characteristic.

Part of this fearless future is recognising that nobody is ever just one thing.

Every person is a collection of characteristics and no single issue should be prioritised over another. As an example, most organisations have a gender diversity programme looking to improve the number of women in leadership. However, the outcome of the initiative is often positive only for women who tend to be “white, middle class, heterosexual and able-bodied”.

By only focusing on one element, we’re telling some people they need to wait their turn and, as a result, such policies can be divisive. Both for those that they are looking to support and to those who are excluded. Instead, we need to focus on creating an inclusive culture where people can show up as their whole selves every day.

For true change to happen, there needs to be a level of discomfort around this and a challenge to ourselves to expand our horizons. It needs to be uncomfortable for us to be able to move through it as these periods of discomfort can be the most rewarding learning experiences.

We are going to make mistakes when talking to others and when acknowledging our own privileges and mistakes in the past. That’s why we need to have courageous conversations that listen to other people’s experiences, backgrounds and cultures, and work towards a commitment to do better. We can truly start to understand who people really are and how to achieve the best from when we talk to them, rather than forming stereotypical assumptions.

Our own diversity charter draws on this by asking all of our colleagues to be culturally competent. To take the time to learn about different cultures, races, religions and backgrounds represented in (and outside) of our Network. We have many resources to facilitate this, including our office library, our company wellbeing app TalkOut and encouraging brave, open and honest conversations. If employees make a mistake when talking to their colleagues, we ask them to apologise and ask for help.

We also ask our colleagues to treat people in the way they wish to be treated rather than the way you would wish to be treated. Most importantly, we should be respectful always to others.

So today, I invite you to challenge yourself to move out of your own comfort zone. Have a courageous conversation or learn something new about a different culture. That way you’ll be making progress towards a fearless future.